What Information We Collect
When you visit our website
We collect only what is necessary to make the site work:
- Signup information — if you sign up, we collect your name, email address, and phone number. This is stored securely and used only to contact you about Ouna.
- Cookies. We do not use first-party cookies for tracking. If we run advertising campaigns, third-party advertising platforms may set cookies to measure ad performance. See the Cookies section below for details.
- No fingerprinting. We do not collect browser fingerprints or build visitor profiles.
- Basic server logs — our hosting provider processes standard web request data (IP address, browser type, page requested) to serve the site and protect against abuse. We do not access or analyze this data for marketing purposes.
When you use the Ouna app
If you create an account and use the Ouna app, we collect additional information:
- Phone number — required to create your account and verify your identity.
- Display name — the name you'd like Ouna to use when speaking with you.
- Birth year — required during setup to help Ouna understand the time periods of your life.
- Email address — optionally provided.
- Profile photo — optionally uploaded.
- Voice conversations — when you talk with Ouna, your voice is recorded and transcribed. This is how Ouna remembers your stories and builds on previous conversations. Recording requires your explicit permission via your device's microphone access. You can revoke microphone access at any time in your device settings.
Information generated during use
- Transcripts — text versions of your conversations with Ouna.
- Memory graph — a structured representation of the people, places, and events you've mentioned, and how they connect.
- Narrative summaries — themes and conversation topics identified across your conversations.
- Call metadata — duration, timestamps, and technical quality metrics for each conversation.
Information collected automatically by the app
- Device information — your device type and operating system, for app compatibility.
- Usage data — how you interact with the app (screens visited, features used, session timing). We use this to understand how people use Ouna and to improve the experience.
- Push notification token — if you allow notifications, a token that lets us notify you when a conversation summary is ready.
- Crash and feedback reports — if the app encounters an error, technical details may be sent to help us fix it.
How We Use Your Information
We use your information to:
- Provide the service — your name, birth year, and conversation context are used so Ouna can listen thoughtfully and build on what you've shared.
- Remember what you've told us — transcripts and the memory graph allow Ouna to recall your stories, the people in your life, and the themes that matter to you.
- Improve your experience — narrative summaries are generated to help deepen your conversations over time.
- Contact you — if you signed up on our website, we use your email to send you information about Ouna. You can unsubscribe at any time.
- Keep your account secure — your phone number verifies your identity.
- Send you notifications — only to let you know a conversation summary is ready, and only if you've allowed notifications.
- Understand how people use Ouna — usage data helps us identify what works well and what needs improvement.
- Fix problems — crash reports and technical logs help us identify and resolve issues.
What we do not do with your data
We do not use your personal stories, voice recordings, or transcripts to:
- Train artificial intelligence models
- Show you advertisements
- Build marketing profiles
- Share with other users
- Sell to anyone
How Voice Conversations Work
When you talk with Ouna, third-party service providers work together in real time to make the conversation possible. These include providers for:
- Voice call management — routing and coordinating the live conversation
- Speech recognition — converting your spoken words to text
- Language understanding — generating Ouna's responses based on your conversation
- Voice synthesis — creating Ouna's spoken voice
- Content analysis — identifying people, places, and events you mention
Under our agreements with these providers, they do not retain your conversations for their own purposes and do not use them to train their models. After each conversation, the recording and transcript are transferred to our own secure storage and removed from provider systems.
Where Your Data Is Stored
Your data is stored on servers located in the United States, using the following types of infrastructure:
- Web hosting and content delivery — website and signup data
- Cloud storage — voice recordings and transcripts
- Relational database — account information, call records, and conversation summaries
- Graph database — your memory graph (the people, places, and events you've mentioned)
- Authentication service — account sign-in and push notifications
Third-Party Services
In addition to the voice conversation providers listed above, we use third-party services for:
- Website hosting and signup processing — your name and email from the signup form
- Account creation and sign-in — your phone number, name, and email
- Push notifications — your device notification token
- In-app analytics — anonymized usage patterns (screens visited, features used, session timing)
- In-app feedback and crash reporting — your user ID, crash details, and any feedback you submit
- Advertising platforms (website only) — if we run ad campaigns, platforms may receive anonymized conversion data to measure ad performance
We do not use session replay, social media trackers, or advertising SDKs within the app.
Cookies
Our website does not set first-party cookies for tracking or analytics. Our hosting provider may set a strictly necessary security cookie to protect the site from automated abuse. This cookie does not track you across websites and is not used for advertising.
If we run advertising campaigns (for example, through Google or Meta), those platforms may set third-party cookies on our website to measure ad performance and attribution. These cookies are governed by the respective platform's privacy policy. You can control third-party cookies through your browser settings.
Data Retention
- Website signup data (name, email) is kept until you ask us to remove it.
- Voice recordings and transcripts are kept for as long as your account is active, so Ouna can remember your stories.
- Account information is kept for as long as your account is active.
- Memory graph data is kept for as long as your account is active.
When you delete your account, all of your data is deleted. See "Deleting Your Data" below.
Your Rights
Deleting your data
You can delete your account at any time from the Settings page in the app. When you do, we delete:
- Your account information
- All voice recordings
- All transcripts
- Your entire memory graph
- All conversation summaries
- Your authentication record
This deletion is permanent and cannot be undone.
If you signed up on the website but never created an app account, you can request removal of your signup data by emailing us.
Accessing your data
You can view your conversation history within the app. We are working on a full data export feature. In the meantime, you can contact us to request a copy of your data.
Correcting your data
If Ouna has misunderstood or misremembered something, you can correct it during any conversation. You can also contact us to request corrections.
For residents of the European Union (GDPR)
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation:
- Right of access — request a copy of your personal data.
- Right to rectification — request correction of inaccurate data.
- Right to erasure — request deletion of your data (available via the app).
- Right to restrict processing — request that we limit how we use your data.
- Right to data portability — request your data in a portable format.
- Right to object — object to processing based on legitimate interests.
Our legal basis for processing your data is your consent (when you create an account and start a conversation) and our legitimate interest in providing and improving the service. For website signup data, our legal basis is your consent (when you submit the signup form).
Story Industries, Inc. is the data controller. To exercise any of these rights, contact us at the address below.
For residents of California (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how we use it.
- Request deletion of your personal information.
- Not be discriminated against for exercising your rights.
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
International Data Transfers
Our services are hosted in the United States. If you are located outside the United States, your data will be transferred to and processed in the United States. By using Ouna, you consent to this transfer.
For users in the European Economic Area, these transfers are necessary for the performance of our contract with you (providing the service).
Children's Privacy
Ouna is not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Security
We protect your data using:
- Encrypted connections (HTTPS/TLS) for all data in transit
- Encrypted storage for signup data
- Authenticated API access
- Signature verification for all webhook communications
- Access controls limiting who can access production systems
No system is perfectly secure. If you discover a security concern, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app or by email. The "Last updated" date at the top reflects the most recent revision.
Contact Us
If you have questions about this Privacy Policy or want to exercise any of your rights:
Story Industries, Inc.
2810 N Church St, PMB 122936
Wilmington, DE 19802-4447
United States
Email: hello@withouna.com
This Privacy Policy applies to the Ouna mobile application and the withouna.com website, both operated by Story Industries, Inc.